The life of Brazilians improved a lot ?inside their doors?, but ?outside their doors? a lot is lacking and that may trigger more protests. Those are some conclusions of the study ?Mobilidade Urbana e Cidadania? (Urban Mobility and Citizenship) ?  made by the Public Policy Analysis Division (FGV/DAPP) between March and April of 2014, involving 3,600 users of public transport, scattered around the six biggest metropolitan areas in Brazil.The research was published by the newspaper O Globo this Sunday, May 25, and it indicates that over 70% of public transport users said they were unsatisfied with public services. Moreover, nearly 90% of the people interviewed also mentioned they believed there would be protests, similar to those occurred in June of 2013, if no improvements are made to the public transport. ?Life got better inside people's houses, but not outside. When people talk about their personal conditions, they say there was an improvement. However, when it comes down to public services the level of dissatisfaction is very high. It's like talking about two different worlds, a torn reality?, says the director of DAPP and coordinator of the study, Marco Aurélio Ruediger. Torn realityThe people interviewed recognize an improvement in their ?personal economic conditions? in the last years: 45% said things have ?improved? or ?improved a lot?, against 22% who stated that things are ?worse? or ?far worse?.  Likewise, 66% expressed an expectation that the situation will ?improve? or ?improve a lot?, against only 11% who said that they hope things to get ?worse? or ?far worse?.On the other hand, the ?unsatisfied? or ?very unsatisfied? reach 80% when the topic is Public Safety, and 79% regarding Public Health Care. The sum of both groups also reach 73% when approaching Public Transport, and 67% in case of Public Education. ?If, on one side, the public policies of the last years produced a significant improvement of well-being of a number of layers of the population, on the other side they have been consistently failing to provide better services. This is not necessarily related to the payment of resources, but the management of existing resources?, explains Ruediger.This way, the research indicates that people recognize an improvement in their personal economic conditions ? as well an expectation that it will continue to get better ?, but they are very unsatisfied with the public services provided by the state. The power of the voteApproximately half of the people interviewed stated, however, that they believe their votes can make politicians fight to improve the public transport, pointing out their confidence in democratic institutions. And 88% believe that there will be new protests if the situation doesn't improve. In turn, both results indicate users are willing to demand improvements and mobilize with such purpose if necessary.The research also highlights the fact that the gains from income redistribution policies are deemed consolidated, and their recognition in political terms tends to produce decreasing electoral results. Therefore, demands tend to be on the quality of public services.Please click here to read the report of the study ?Mobilidade Urbana e Cidadania? (Urban Mobility and Citizenship) (available only in Portuguese).