Popular demonstrations, good governance and efficient delivery of public services. These were the topics addressed at a forum offered last week by FGV's International Affairs Division (DINT) and the Institute for Public Management and Community Service (IPMCS) of Florida International University (FIU), with speakers from Latin and North America, Europe and Asia.The event was opened by FGV's president, Carlos Ivan Simonsen Leal, and the directors Bianor Cavalcanti, from DINT, and Alan Rosenbaum, from ICPMS.  The specialists, Polya Katsamunska, from the University of National and World Economy (Bulgaria); Emel Ganapati, from Florida International University; the senator of Colombia, Juan Mario Laserna; Cristina Rodriguez-Acosta, from IPMCS; José Inostroza, from Universidad de Chile; FGV's professors, Regina Pacheco (EAESP) and Paulo Motta (EBAPE); and Rio de Janeiro's state representative, Aspásia Camargo participated in the event.At the meeting, public demonstration cases and the reactions of the governments and companies in countries such as Brazil, Argentina, Chile, Colombia, Bulgaria, Turkey and the United States were analyzed. This was an enriching opportunity to carry out a shared, comparative and integrated contemplation that critically compares the interfaces among citizenship, political representation and the technical-bureaucratic bodies, in addition to shed light on the complex evaluation on public interest demonstration mechanisms, in the face of an inability to formulate and implement public policies more attuned with society, explains professor Bianor Cavalcanti.According to Cavalcanti, in all the countries mentioned the demonstrations began due to a claim - such as the price of bus fares, in the case of Brazil - and grew with a set of non-articulated claims, empowered by the communication among participants through social networks.  However, each of these places had a specific motivation for the beginning of the strives, as well as a unique reaction on behalf of governments and businesspeople. The governments of Bulgaria, Turkey and Argentina have reacted to the demonstrations with indifference. In Colombia, the protests were made by miners, farmers and society as a whole, he exemplifies.The professor also recalls that this phenomenon may represent the birth of a new political order - brought about, since the past, by new communication technologies. A historic example is the creation of a new media, the press, which led to the reform, the renaissance and the many riots, wars and uprisings. Until today social media destabilizes the whole world, as the Arab Spring showed us. Are we witnessing the emergence of the spring of the outcast?, she ponders.For Aspásia Camargo, the event was very important, because it has brought amazing examples, such as Colombia and Bulgaria, which show the fragility of institutions and governance in different countries of the world, she says. The forum Public Protest, Good Governance and Effective Public Service Delivery happened on September 17 at Edifício Argentina, in the city of Rio de Janeiro.