- Correspondentes Bancários
To align a technology’s features with their needs, users typically make various appropriations of the new technology until they collectively settle on a pattern of use, resulting in a stabilized system over time (Leonardi 2013; Majchrzak et al. 2000; Tyre and Orlikowski 1994). But whereas most studies of system implementation, including those using AST, have examined implementation as a complex process, they have tended to focus on systems that are relatively simple (Rice and Leonardi 2013). A simple system has well-defined user groups (i.e., users who work in a single organization or across several organizations that are closely aligned) and an environment in which introduction of the IT artifact is the primary change.